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Contact an instructor, school or seller, and find your messages
How to message a listing, where your conversations are, and what to do if you don't hear back.
Sending a message
Open the listing (the instructor's, school's or item's page) and press Contact or Send an inquiry.
- Profile pages don't have a Contact button. Open one of the person's listings from their profile instead.
- You need an account and a verified phone number to send a message. If you write a message before signing in, it's saved and sent once you've signed up.
- Some imported flight school listings are marked "Unclaimed". Their owners haven't joined Skyfarer yet, so they can't receive messages.
Finding your messages
All your conversations are in your Inbox (in the main menu once you're signed in, or at skyfareracademy.com/inbox).
- As a customer lists messages about listings you've contacted or booked.
- As a provider lists messages about your own listings. That includes inquiries to instructors and schools, and offers on a training Request you posted.
The iOS app shows the same Inbox as the website.
Why can't I see their phone number or email?
To keep everyone safe, contact details stay hidden until a booking is confirmed. Some providers show their website or phone on their listing as part of a paid plan. See Keep Initial Communication on the Platform.
No reply?
- If you've had no answer after a week, contact another provider. You can also send us a ticket with the listing link and we'll follow up.
- For an item you bought, see What to do When My Purchase Has Been Canceled.
Looking for a specific instructor?
Search by their city or airport, then filter to flight instructors. If you can't find them, they may not be on Skyfarer yet. Invite them to create a free listing.