How are Sellers Protected on Skyfarer?

We collect and hold the payment once a Buyer purchases your item. The funds in your Payout Dashboard move from "Pending" to "Available" as soon as the Buyer has approved the sale or 72 hours after the item has arrived at the Buyer's address-- whichever comes first.

In other words, even if the Buyer never confirms that their order has been received, your funds become automatically available after 72 hours. If your buyer opens a dispute regarding the condition of the item, they will have to enter the Skyfarer dispute process to prove that the order is worthy of a return and a refund.

We always defer to tracking on an order. If tracking shows that the package has been delivered, Skyfarer considers the order delivered, even if the Buyer claims otherwise. Skyfarer will never refund an order that is "In Transit" to its destination unless it has been determined that the package has been lost by the assigned carrier. In the event that a package is lost or damaged, you can fully protect your sale by adding insurance to your item before it sells.

It's crucial that all negotiations, sales, purchases, and swaps stay on Skyfarer. Buyer and Seller protection is our top priority. We will soon offer Skyfarer Buyer and Seller Protection as you keep the transaction and all communications related to the transaction on Skyfarer.

Cashing out is safe. Skyfarer uses Stripe to process bank transfers securely.