What is the Dispute Policy?

In the event that a Buyer receives an item that is broken or not as advertised, it can be returned for a full refund. The best Buyers and Sellers are communicative and polite! Please keep all negotiations civil and on site.

If the dispute is ruled that the buyer can return the item for a refund, Skyfarer will provide the buyer with a return label at the seller's cost. The buyer will be refunded within 36 hours of the item being delivered back to the seller.

What is covered under a dispute?

• Undisclosed damage
• Incorrect or missing item
• Item not as described
• Item is not authentic

What is NOT covered under a dispute?

• Item received as advertised
• Item does not fit
• No longer want the item
• Shipping time

If the item is as advertised and the Buyer has determined that it’s simply not for them, then the Seller is not obligated to accept a return, but has the option to do so. Skyfarer recommends that the Buyer list the item for sale in their locker. If the Buyer liked the item enough to buy it, then it's likely that someone else will too.

All disputing Buyers have to enter the Skyfarer Dispute protocol to prove that the order is worthy of a return and a refund. Only Skyfarer can refund an order, meaning a Buyer cannot withdraw a payment without Skyfarer's authorization. If a dispute is warranted, we strongly advise negotiating a partial refund to avoid the hassle and cost of a return. If the order is to be returned, the Seller will be required to cover the cost of return shipping.

We always defer to tracking on an order. If tracking shows that the package has been delivered, Skyfarer considers the order delivered, even if the Buyer claims otherwise.