What to Do if My Item is Delayed/Lost in Transit

When Should I Reach Out?

For domestic shipments: Please wait 14 days from the last tracking update before reaching out to Skyfarer Support.

The timelines above indicate when we are able to submit a search request with our shipping partners. In most cases, the packages do show, but in the very rare scenario that a package is determined to be lost, then the Buyer will always be issued a full refund. If you are the buyer do not file a claim for a lost package.

If you are the seller and you added insurance to your item before it sold, you can file a claim. If you did not, you can submit an insurance claim with the relevant shipping carrier to earn back compensation for the lost package. In that case, Skyfarer will provide you with all the information required to submit an insurance claim to the relevant shipping carrier.

We cannot guarantee that funds will be rewarded for these claims, and Skyfarer is not responsible for compensating sellers when funds for an insurance claim are not rewarded. We can, however, guarantee that we will provide you with as much detail and context as possible to successfully submit the claim and earn back what you can.

For Shipments Sent From and Within the United States

USPS insurance applies to Priority Mail and Ground Advantage shipments. Claims may also be submitted for shipments sent via FedEx and UPS

Please note that USPS, FedEx, and UPS shipments exceeding $100 will only receive insurance for up to $100 maximum.

If you’d like to insure an expensive package for more than $100, please read our article on how to insure your shipments.